Tom Whitfield +1 (617) 555-2000 | Private event | Message taken for events team | Neutral | — | 2:58 PM2 minutes ago | |
Kate Ellery +1 (617) 555-2037 | Gift card | Sent purchase link by SMS | Positive | 3:05 | 8:01 AM7 hours ago | |
Aisha Bello +1 (617) 555-2074 | Cancel reservation | Cancelled · slot released | Neutral | 2:28 | 4:08 AM11 hours ago | |
Julian Frost +1 (617) 555-2185 | Parking | Escalated to a person | FrustratedHanded off | 4:05 | 2:39 PMyesterday | |
Owen Bradley +1 (617) 555-2222 | Private event | Message taken for events team | Positive | 2:47 | 8:43 AMyesterday | |
Tom Whitfield +1 (617) 555-2259 | Gift card | Sent purchase link by SMS | Neutral | 2:36 | 5:57 AMyesterday | |
Curtis Reed +1 (617) 555-2296 | Lost item | Message taken | Neutral | 1:20 | 11:15 PM2 days ago | |
Elena Marsh +1 (617) 555-2333 | Parking | Answered from knowledge base | Positive | 4:08 | 6:51 PM2 days ago | |
Elena Marsh +1 (617) 555-2370 | Menu question | Answered from menu source | Neutral | 4:53 | 2:55 PM2 days ago | |
Aisha Bello +1 (617) 555-2444 | Menu question | Answered from menu source | Neutral | 2:20 | 6:33 AM2 days ago | |
Nina Petrov +1 (617) 555-2481 | Large party | Escalated to a person | Positive | 4:30 | 1:58 AM3 days ago | |
Maya Lindqvist +1 (617) 555-2518 | Parking | Answered from knowledge base | Positive | 2:35 | 8:47 PM3 days ago | |
Aisha Bello +1 (617) 555-2555 | Large party | Escalated to a person | Tense | 1:24 | 4:49 PM3 days ago | |
Julian Frost +1 (617) 555-2629 | Reservation | Booked · 2 guests · Fri 7:30 PM | Positive | 4:07 | 6:11 AM3 days ago | |
Owen Bradley +1 (617) 555-2666 | Private event | Message taken for events team | Positive | 1:32 | 3:32 AM3 days ago | |
Rosa Iglesias +1 (617) 555-2703 | Lost item | Message taken | Neutral | 3:53 | 8:41 PM4 days ago | |
Ben Halloran +1 (617) 555-2777 | Parking | Answered from knowledge base | Positive | 4:02 | 12:34 PM4 days ago | |
Sam Osei +1 (617) 555-2814 | Allergy question | Answered · flagged for kitchen | Neutral | 2:58 | 7:55 AM4 days ago | |
Kate Ellery +1 (617) 555-2888 | Cancel reservation | Cancelled · slot released | Neutral | 0:47 | 12:15 AM5 days ago | |
Dev Chandra +1 (617) 555-2999 | Reservation | Booked · 2 guests · Fri 7:30 PM | Neutral | 1:11 | 7:42 AM5 days ago | |
Sam Osei +1 (617) 555-3036 | Allergy question | Answered · flagged for kitchen | Positive | 5:04 | 4:31 AM5 days ago | |
Elena Marsh +1 (617) 555-3073 | Reservation | Booked · 2 guests · Fri 7:30 PM | Positive | 4:44 | 12:06 AM6 days ago | |
Maya Lindqvist +1 (617) 555-3110 | Menu question | Answered from menu source | Neutral | 3:54 | 7:02 PM6 days ago | |
Curtis Reed +1 (617) 555-3147 | Reservation | Booked · 2 guests · Fri 7:30 PM | Positive | 2:05 | 2:13 PM6 days ago | |
Greg Nakamura +1 (617) 555-3221 | Gift card | Sent purchase link by SMS | Positive | 3:47 | 5:38 AM6 days ago | |
Greg Nakamura +1 (617) 555-3332 | Private event | Message taken for events team | Neutral | 2:56 | 3:04 PM7 days ago | |
Ben Halloran +1 (617) 555-3369 | Parking | Answered from knowledge base | Positive | 1:19 | 9:44 AMlast week | |
Sam Osei +1 (617) 555-3406 | Menu question | Answered from menu source | Neutral | 2:21 | 5:51 AMlast week | |
Owen Bradley +1 (617) 555-3443 | Gift card | Sent purchase link by SMS | Neutral | 3:35 | 1:22 AMlast week | |
Greg Nakamura +1 (617) 555-3480 | Cancel reservation | Cancelled · slot released | Neutral | 4:03 | 9:50 PMlast week | |
Tom Whitfield +1 (617) 555-3517 | Hours & location | Answered from knowledge base | Neutral | 4:47 | 5:52 PMlast week | |
Tom Whitfield +1 (617) 555-3554 | Cancel reservation | Cancelled · slot released | Neutral | 2:48 | 10:54 AMlast week | |
Elena Marsh +1 (617) 555-3591 | Large party | Escalated to a person | Positive | 4:39 | 7:48 AMlast week | |
Tom Whitfield +1 (617) 555-3628 | Cancel reservation | Cancelled · slot released | Neutral | 3:19 | 2:06 AMlast week | |
Rosa Iglesias +1 (617) 555-3739 | Cancel reservation | Cancelled · slot released | Neutral | 2:51 | 1:33 PMlast week | |
Rosa Iglesias +1 (617) 555-3776 | Lost item | Message taken | Neutral | 4:51 | 7:31 AMlast week | |
Ben Halloran +1 (617) 555-3813 | Parking | Answered from knowledge base | Positive | 4:27 | 3:06 AMlast week | |
Sam Osei +1 (617) 555-3887 | Allergy question | Escalated to a person | FrustratedHanded off | 1:54 | 6:07 PMlast week | |
Greg Nakamura +1 (617) 555-3998 | Hours & location | Answered from knowledge base | Positive | 2:29 | 5:14 AMlast week | |
Curtis Reed +1 (617) 555-4035 | Gift card | Sent purchase link by SMS | Positive | 2:04 | 11:42 PM2 weeks ago | |
Sofia Duarte +1 (617) 555-4072 | Reservation | Booked · 2 guests · Fri 7:30 PM | Positive | 4:41 | 8:04 PM2 weeks ago | |
Nina Petrov +1 (617) 555-4183 | Cancel reservation | Cancelled · slot released | Neutral | 3:20 | 6:41 AM2 weeks ago | |
Nina Petrov +1 (617) 555-4257 | Cancel reservation | Cancelled · slot released | Neutral | 2:47 | 8:03 PM2 weeks ago | |
Dev Chandra +1 (617) 555-4331 | Allergy question | Escalated to a person | FrustratedHanded off | 3:58 | 12:04 PM2 weeks ago | |
Greg Nakamura +1 (617) 555-4368 | Cancel reservation | Cancelled · slot released | Tense | 1:54 | 5:41 AM2 weeks ago | |
Tom Whitfield +1 (617) 555-4479 | Reservation | Booked · 2 guests · Fri 7:30 PM | Positive | 1:15 | 6:26 PM2 weeks ago | |