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Demo data

Julian Frost

+1 (617) 555-2185·Sep 17, 2:39 PM·4:05·voice

All callsTeach Alice
FrustratedHanded to a personParking

Tone over the call

Frustration crossing 0.62 is what triggers a handoff.

3 readings
Frustration
Valence (normalised)
0:00 / 4:05

No audio file is attached to this conversation — playback walks the transcript so you can still follow the turn-by-turn tone read.

Transcript

What happened

Julian asked about parking.

Outcome
Escalated to a person
Started
yesterday
Cost
$1.03

Tone read

Peak frustration

0.79

Overall

0.04

valence, −1 to 1

Transcription

90%

average ASR confidence

Handoff

Trigger
Caller asked for a person
Taken by
Still ringing
Wait
—

Lesson from this call

When a caller cites a repeat problem and an occasion, acknowledge the history before offering a mechanism. Check the held-table inventory before offering a waitlist.

proposedrepeat guestoccasionrecovery
Review in Training

Knowledge used

  • What are your hours?

    Tuesday to Thursday 5–10 PM, Friday and Saturday 5–11 PM, Sunday 11 AM–9 PM. Closed Mondays.

  • Do you have parking?

    Valet from 5 PM at the Congress Street entrance, $18. The Seaport Garage is a three-minute walk and validates after 6 PM.

  • Can you accommodate shellfish allergies?

    Yes. The kitchen keeps a separate prep station. Note that the house stock is fish-based, so the risotto and three of the pastas are not safe.

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