Alice

Overview

  • Dashboard
  • Analytics

Conversations

  • Calls
  • Chats
  • Escalations1

Intelligence

  • Knowledge
  • Training2
  • Assistants
  • Versions

Channels

  • Phone numbers
  • Chat widget

Business

  • Reservations
  • Contacts
  • Integrations

Account

  • Settings
  • Billing
  • API keys
New number
/Chats
Demo data

Chats

Every conversation the website widget handled, newest first. Open one to read the transcript and the tone timeline.

Widget settings

22 chats

21 closed without a person

harborandvine.com
  • Tom Whitfieldharborandvine.com/reservations17 hours agoTom cancelled Thursday's booking and asked about the cancellation window.NeutralCancelled · slot released7:40
  • Owen Bradleyharborandvine.com/contact20 hours agoOwen asked about lost item.NeutralMessage taken2:15
  • Julian Frostharborandvine.com/contact2 days agoJulian asked about lost item.FrustratedEscalated to a person2:10
  • Aisha Belloharborandvine.com/gift-cards3 days agoAisha asked how to buy a gift card; a purchase link was texted.NeutralSent purchase link by SMS5:08
  • Maya Lindqvistharborandvine.com/private-events4 days agoMaya enquired about the Vine Room for a rehearsal dinner in October.PositiveMessage taken for events team6:15
  • Rosa Iglesiasharborandvine.com/visit5 days agoRosa asked about hours & location.PositiveAnswered from knowledge base5:38
  • Dev Chandraharborandvine.com/reservations5 days agoDev cancelled Thursday's booking and asked about the cancellation window.NeutralCancelled · slot released3:30
  • Maya Lindqvistharborandvine.com/visit5 days agoMaya asked about hours & location.NeutralAnswered from knowledge base1:19
  • Kate Elleryharborandvine.com/menu#allergens6 days agoKate asked which dishes contain shellfish; the assistant read back the flagged items.NeutralAnswered · flagged for kitchen5:56
  • Nina Petrovharborandvine.com/visit#parking7 days agoNina asked about parking.PositiveAnswered from knowledge base2:17
  • Sam Oseiharborandvine.com/reservations7 days agoSam booked a table and asked whether the patio was open.NeutralBooked · 2 guests · Fri 7:30 PM7:43
  • Curtis Reedharborandvine.com/private-eventslast weekCurtis wanted a table for fourteen on a Saturday — took a message.NeutralEscalated to a person3:54
  • Julian Frostharborandvine.com/private-eventslast weekJulian wanted a table for fourteen on a Saturday — took a message.PositiveEscalated to a person3:40
  • Owen Bradleyharborandvine.com/gift-cardslast weekOwen asked how to buy a gift card; a purchase link was texted.NeutralSent purchase link by SMS3:36
  • Aisha Belloharborandvine.com/contactlast weekAisha asked about lost item.NeutralMessage taken5:11
  • Nina Petrovharborandvine.com/menulast weekNina asked about menu question.NeutralAnswered from menu source1:09
  • Kate Elleryharborandvine.com/visit2 weeks agoKate asked about hours & location.PositiveAnswered from knowledge base7:50
  • Curtis Reedharborandvine.com/visit2 weeks agoCurtis asked about hours & location.NeutralAnswered from knowledge base7:35
  • Tom Whitfieldharborandvine.com/reservations2 weeks agoTom cancelled Thursday's booking and asked about the cancellation window.NeutralCancelled · slot released3:32
  • Dev Chandraharborandvine.com/gift-cards2 weeks agoDev asked how to buy a gift card; a purchase link was texted.NeutralSent purchase link by SMS1:17
  • Sam Oseiharborandvine.com/gift-cards2 weeks agoSam asked how to buy a gift card; a purchase link was texted.PositiveSent purchase link by SMS1:56
  • Sofia Duarteharborandvine.com/visit#parking2 weeks agoSofia asked about parking.NeutralAnswered from knowledge base5:50