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Demo data

Owen Bradley

+1 (617) 555-3443·Sep 11, 1:22 AM·3:35·voice

All callsTeach Alice
NeutralHandled by AliceGift card

Tone over the call

Frustration crossing 0.62 is what triggers a handoff.

2 readings
Frustration
Valence (normalised)
0:00 / 3:35

No audio file is attached to this conversation — playback walks the transcript so you can still follow the turn-by-turn tone read.

Transcript

What happened

Owen asked how to buy a gift card; a purchase link was texted.

Outcome
Sent purchase link by SMS
Started
last week
Cost
$0.90

Tone read

Peak frustration

0.14

Overall

0.11

valence, −1 to 1

Transcription

96%

average ASR confidence

Knowledge used

  • What are your hours?

    Tuesday to Thursday 5–10 PM, Friday and Saturday 5–11 PM, Sunday 11 AM–9 PM. Closed Mondays.

  • Do you have parking?

    Valet from 5 PM at the Congress Street entrance, $18. The Seaport Garage is a three-minute walk and validates after 6 PM.

  • Can you accommodate shellfish allergies?

    Yes. The kitchen keeps a separate prep station. Note that the house stock is fish-based, so the risotto and three of the pastas are not safe.

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