Alice

Overview

  • Dashboard
  • Analytics

Conversations

  • Calls
  • Chats
  • Escalations1

Intelligence

  • Knowledge
  • Training2
  • Assistants
  • Versions

Channels

  • Phone numbers
  • Chat widget

Business

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  • Contacts
  • Integrations

Account

  • Settings
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  • API keys
New number
/Phone numbers
Demo data

Phone numbers

2 of 3 numbers are answering, 1 can also receive texts. Alice picks up on the first ring and hands off to a person when your policy says so.

Main line

+1 (617) 555-0142

Active
VoiceSMSTwilio
Answered by
Front desk
Escalates to
+1 (617) 555-0101
Answering live calls

Private events

+1 (617) 555-0177

Active
VoiceNo SMSTwilio
Answered by
Front desk
Escalates to
+1 (617) 555-0102
Answering live calls

Catering (new)

+1 (617) 555-0190

Provisioning
VoiceNo SMSTwilio
Answered by
Not routed yet
Escalates to
No fallback set
The carrier is issuing this line — usually under a minute

Forward your existing line

Keep the number on your signage and menus. Point it at Alice with your carrier’s dial codes — no port, no downtime.

+1 (617) 555-0142
Your Alice number+1 (617) 555-0142
  1. 1Copy the dial code for the behaviour you want.
  2. 2Dial it from the phone that owns the line and wait for the tone.
  3. 3Call your own number — Alice should answer with your greeting.
Forward every callAlice answers immediately. Your handset never rings.**21*6175550142#
Forward when you don’t pick upRings you first, then falls through to Alice on busy or no answer.**004*6175550142#
Turn forwarding offPuts the line back to ringing your handset only.##004#

Dial from the handset itself and wait for the confirmation tone before hanging up.