Every published snapshot of Front desk, what changed, and what happened to the numbers afterwards.
Newest first. Deltas compare each version with the one before it, measured over the seven days after publish.
Occasion handling: acknowledge the reason for the visit before offering an alternative.
Holiday hours and the patio heating window folded in ahead of the season.
Tasting-menu rules corrected — partial service allowed for four or fewer.
Voice swapped to a slower cadence after the tone model flagged rushed closings.
Waitlist language rewritten to acknowledge repeat problems before offering a mechanism.
Stopped promising window seats. Recovered a recurring complaint from the escalation log.
Private events split out of the main flow with its own qualifying questions.
Escalation policy moved off the default — frustration threshold lowered to 0.68.
Taught the allergy path: read the exact dish notes rather than paraphrasing the menu.
Tightened the booking confirmation so party size and time are read back before the table is offered.
Added the parking and valet answers after three callers in a week asked and got nothing.
First publish. Greeting, hours, and the reservation flow taken straight from the website crawl.
v12, published 5 hours ago by Marco Silva.
Containment is up 22.2 pts since the first publish 3 months ago.
Open Front deskEvery version is an immutable snapshot of the prompt, the configuration and the training examples that were live at the time.
Publishing an older snapshot creates a new version rather than rewriting history, so the log always reads forwards.
Two snapshots, side by side. The delta is v12 measured against v11.
| Metric | v11 | v12 | Change |
|---|---|---|---|
| Containment | 80.2% | 83.4% | 3.2 pts |
| Average sentiment | 0.38 | 0.41 | 0.03 |
| Escalation rate | 10.4% | 8.8% | -1.6 pts |
| Lessons folded in | 3 | 2 | 1 |
Published by Dana Okafor and Marco Silva. Metrics are measured over the seven days that followed each publish.