The voice, the manners and the judgement Alice uses on every call.
Changes here take effect on the next published version, never mid-call.
Internal only — callers never hear it.
Lower sticks closely to your knowledge base. Above 0.5 Alice starts paraphrasing.
How Alice sounds. Describe a person, not a policy.
Hard constraints. These outrank anything Alice infers from your knowledge base.
Alice calls your phone and answers as if you were a customer.
Tone is scored on every caller turn from both the audio and the words. Crossing the threshold twice in a row is what starts a handoff — a single sharp sentence will not.
Book reservations
Check availability and hold a table during the call.
Take messages
Capture name, number and reason, then notify the team.
Transfer to a person
Warm handoff when tone turns or the caller asks.
Send links by SMS
Gift cards, directions, menus and booking links.
Screen spam
Silently drop robocalls and cold sales calls.
Outbound callbacksSoon
Return missed calls automatically.