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Demo data

Nina Petrov

+1 (617) 555-2481·Sep 16, 1:58 AM·4:30·voice

All callsTeach Alice
PositiveHandled by AliceLarge party

Tone over the call

Frustration crossing 0.62 is what triggers a handoff.

2 readings
Frustration
Valence (normalised)
0:00 / 4:30

No audio file is attached to this conversation — playback walks the transcript so you can still follow the turn-by-turn tone read.

Transcript

What happened

Nina wanted a table for fourteen on a Saturday — took a message.

Outcome
Escalated to a person
Started
3 days ago
Cost
$1.13

Tone read

Peak frustration

0.16

Overall

0.30

valence, −1 to 1

Transcription

96%

average ASR confidence

Knowledge used

  • What are your hours?

    Tuesday to Thursday 5–10 PM, Friday and Saturday 5–11 PM, Sunday 11 AM–9 PM. Closed Mondays.

  • Do you have parking?

    Valet from 5 PM at the Congress Street entrance, $18. The Seaport Garage is a three-minute walk and validates after 6 PM.

  • Can you accommodate shellfish allergies?

    Yes. The kitchen keeps a separate prep station. Note that the house stock is fish-based, so the risotto and three of the pastas are not safe.

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