/Settings

Settings

How Harbor & Vine runs Alice — the business record, who answers a handoff, and how you hear about it.

Notifications

Alice is quiet by default. Turn on only what someone will actually act on.

Nine events, three destinations. Everything here is per-workspace, not per-person.

Notification events by delivery channel
Event	Emailhello@harborandvine.com7 of 9 on	Slack#front-of-house5 of 9 on	SMS+1 (617) 555-01012 of 9 on
A call is being handed overFires the moment Alice starts ringing the rotation.
Nobody answered a handoffThe caller fell through to your fallback behaviour.
A caller finished unhappyOverall tone landed on frustrated at the end of the call.
A reservation was bookedAlice confirmed a table without a person touching it.
A lesson is ready to reviewAlice drafted a correction from a human handoff.
A knowledge source went staleA crawl failed, or a source passed its refresh window.
A new assistant version went liveSomeone published a change to the live assistant.
Usage passed 80% of the planEarly warning before overage minutes start billing.
An invoice was issuedSent to the billing contact on the account.

Slack alerts post to #front-of-house. SMS is billed at the standard carrier rate and only ever goes to numbers already in the handoff rotation.