Good evening, Harbor & Vine
Everything Alice handled on your behalf. Times are America/New York.
Conversations · 7 days
4539.4%
307 calls · 146 chats
Handled without a person
96.5%1.3%
16 escalated of 453
Average handle time
3:316.2%
Across voice and chat
Reservations booked
12616.7%
Confirmed by the assistant
Volume
Calls and chats over the last 30 days
How callers felt
Overall tone across 68 conversations
- Positive37%
- Neutral54%
- Tense3%
- Frustrated6%
Recent conversations
All calls- Kate ElleryGift cardKate asked how to buy a gift card; a purchase link was texted.3:05
- Aisha BelloCancel reservationAisha cancelled Thursday's booking and asked about the cancellation window.2:28
- Tom WhitfieldCancel reservationTom cancelled Thursday's booking and asked about the cancellation window.7:40
- Owen BradleyLost itemOwen asked about lost item.2:15
- Julian FrostParkingJulian asked about parking.4:05
- Owen BradleyPrivate eventOwen enquired about the Vine Room for a rehearsal dinner in October.2:47
- Tom WhitfieldGift cardTom asked how to buy a gift card; a purchase link was texted.2:36
Upcoming reservations
All- 4Aisha Belloin 3 hoursAlice
- 7Greg Nakamurain 9 hoursToast
- 9Ben Halloranin 21 hours · Shellfish allergyAlice
- 6Nina PetrovtomorrowToast